Your equipment is covered under the Limited Warranty, unless subject to exclusions or limitations.
All equipment purchases include a Warranty Sheet that determines the extent and limitations of the product warranty nd provides further details related to your product purchase.
Limited Warranty on Parts
| CRYO XC™ Plus | The CRYO XC™ Warranty on Parts guarantees the replacement of parts in case of defects in material and workmanship under normal use for a period of 2 Years from the date of delivery, or up to 7,000 sessions, whichever comes first. |
| CRYO XC™ | The CRYO XC™ Plus Warranty on Parts guarantees the replacement of parts in case of defects in material and workmanship under normal use for a period of 2 Years from the date of delivery, or up to 7,000 sessions, whichever comes first. |
| CRYO LC | The CRYO LC Limited Warranty on Parts includes a 2 Year Warranty on replacement of parts. |
See the Limited Warranty for additional information and conditions.
Limited Warranty on Service
| CRYO XC™ Plus | The 2 Year Limited Service Warranty includes On-Site service that covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user/customer or up to 7,000 sessions. Whichever comes first. |
| CRYO XC™ | The 2 Year Limited Service Warranty includes On-Site service that covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 24 months from the date of the original retail purchase by the first end-user/customer or up to 7,000 sessions. Whichever comes first. |
See the Limited Warranty for additional information and conditions.
Limited Warranty on Parts vs Limited Warranty on Service
The main difference between the product warranties is found in the extent of service.
| Warranty on Parts | Warranty on Service |
|---|---|
| Replacement of parts by Delivery/Mail/Post | On-site Service by a CRYONiQ technician |
| Troubleshooting requires operator participation | Troubleshooting requires operator participation |
| Cost of Shipping Parts Included (With some Exceptions) | Cost of Shipping Parts Included (Without Exception) |
| Can be extended for a fee | Can be extended for a fee |
| Included with every product purchase (24 months) | Included for select products in select territories* |
| Can be upgraded to Warranty on Service |
See the Limited Warranty for additional information and conditions.
Extended or Expanded Warranty
Under certain conditions, CRYONiQ or the local representative in the territory may run promotional offers including conditions that may extend the Limited Warranty on Parts or the Limited Warranty on Service.
The Limited Warranty on Service may not be included with all product purchases. Contact a CRYONiQ representative for more information about your purchase and warranty conditions or read your Equipment Purchase Agreement.
Exclusions and limitations
The Warranty Limitations and Exclusions may limit the extent of the Limited Warranty. Some conditions for this may include:
- Technical incompatibility
- Non-compliance to service requirements.
- Wear & Tear / Cosmetic issues
- Warranty Voidance
For more information on the Warranty Exclusions and Limitations as well as Warranty Voidance, please see the Limited Warranty.
Warranty FAQ
Does the Limited Warranty transfer to a new owner if I sell my equipment?
Not automatically and the change requires a contractual agreement between the new owner and CRYONiQ.
First, the previous owner as well as the new owner will need to inform CRYONiQ about the transfer of ownership of the equipment.
This is to ensure that all parties have stated their position on the transfer of ownership.
Second, CRYONiQ is contractually bound to the previous owner, not the new owner.
A new equipment owner will need to comply with all of the T&C's before CRYONiQ will enter a new contractual agreement.
The new owner will need to pay a set fee to uphold the warranty terms that were part of the agreement with the previous owner.
The contractual agreement between the new owner and CRYONiQ requires operator training, which carries a fee.
A contractual obligation between CRYONIQ and the new owner is required.
The new owner may also extend the warranty for a fee.
What if I don’t provide required information or choose not to service my equipment?
The Limited Warranty requires the owner/operator to follow instructions during troubleshooting and fulfill the authorized technicians requests for evidence related to the service issue. Not complying with this requirement may lead to limitations on the product Warranty or in some cases to Warranty voidance.