Customer selects Products, Options & Services¹
- All new customized equipment is made-to-order.
- Our Existing Inventory offers new stock equipment.
CRYONiQ® confirms acceptance and verifies selection
- Via Chat, Email or Phone
- The Customer can request guidance through our Project Assistance or read more in the Cryo Chamber Guide.
CRYONiQ® prepares a Price Quote
- According to the customers selection of items.
- Payment terms may vary for select territories and products.
Customer selects form of financing ²
- The Customer must select their preferred payment method
- The Customer provides billing details
- Financing Options are available.
CRYONiQ® prepares Equipment Order Agreement (EOA)
The EOA includes the Equipment Configuration and Terms of Purchase.
CRYONiQ® issues an invoice for selected items.
- A 50% non-refundable deposit is required to validate an order for made-to-order equipment.
- A 100% deposit is required to validate an order for Pre-Owned Equipment.
Production & Lead Time
- A signed Equipment Order Agreement and Deposit are required to begin production
- Production takes 4 to 8 weeks upon receiving a valid order
- Expedited delivery may be available in some cases for a fee.
- Due to supply chain issues, it may be difficult to guarantee an exact delivery date, unless secured sufficiently in advance.
- We do not offer any compensation for logistics delays.
Cancellation of Order⁵
- Can be made within 3 days of submitted order at no cost except accrued transfer charges.
Preparation for Delivery, Install and training
- During production, the most suitable dates for Delivery, Install and Operator Training are agreed between the Customer and CRYONiQ®.
Final payment is due before shipping
- Final Payment is due before the ordered product(s) is shipped. Exceptions may apply.
Transfer of Ownership
- CRYONiQ® shall retain title to the delivered goods until fulfilment of all claims under the supply contract.
¹ Items selected from the Inventory and Pre-Owned inventory may carry different Terms of Purchase than products made-to-order..
² Payment options & terms may vary for leases, rentals and other financing products.
³ Payments must be made in the following currencies USD - United States. EUR - European Union ; GBP - United Kingdom; EUR - Rest of World; Exceptions may apply
⁴ In case of cancellation after 3 work days, owing to the made-to-order nature of the product, CRYONIQ® reserves the right to retain the received deposit in full. Any return and the extent of such return is made at the sole discretion of CRYONiQ®.
⁵ The listed order and payment terms apply to the CRYO XC™ Plus and CRYO XC™. The order and payment terms for other products can be requested individually.